Evo Labs (“EvoLabs,” “we,” “us,” or “our”) operates getevolabs.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit the Site or place an order. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.
01 Information We Collect
Information You Provide Directly
- Account registration: name, email address, and research category (Independent, Academic, or Institutional).
- Orders: billing address, shipping address, and payment information (processed securely via third-party processors — we do not store full card details).
- Communications: messages you send via contact forms or email.
Information Collected Automatically
- Log data: IP address, browser type, pages visited, time and date of visit, referring URL.
- Cookies: session cookies required for functionality, and analytics cookies (see Section 5).
- Device information: operating system, screen resolution, and browser version.
02 How We Use Your Information
- Process and fulfill orders and send transactional communications.
- Maintain and administer your account.
- Verify that purchases are intended for legitimate research, laboratory, or analytical purposes.
- Respond to inquiries and provide customer support.
- Send product updates, policy notices, and service announcements.
- Send optional marketing communications where you have given consent; you may opt out at any time.
- Improve and optimize our Site using aggregated, anonymized analytics.
- Comply with applicable laws and prevent fraud.
03 Legal Basis for Processing (GDPR)
If you are located in the EEA, our legal bases for processing are:
- Contract performance: fulfilling orders and managing your account.
- Legitimate interests: fraud prevention, security, and service improvement.
- Legal obligation: compliance with applicable law.
- Consent: marketing communications and non-essential cookies, which you may withdraw at any time.
04 Sharing Your Information
We do not sell your personal information. We may share it only in these limited circumstances:
- Service providers: vendors assisting with payment, fulfillment, shipping, and analytics, bound by confidentiality obligations.
- Legal compliance: when required by law, court order, or government authority.
- Business transfers: in the event of a merger, acquisition, or sale of assets.
- Protection of rights: to protect the safety or property of EvoLabs, our users, or others.
05 Cookies
- Strictly necessary: required for shopping cart, login sessions, and checkout. These cannot be disabled.
- Analytics: anonymized data to understand how visitors interact with the Site (e.g., Google Analytics). You may opt out via browser settings or our cookie notice.
Most browsers allow you to refuse or delete cookies. Disabling strictly necessary cookies may affect site functionality.
06 Data Security
We implement industry-standard technical and organizational measures to protect your personal information. All data transmissions are encrypted via TLS/SSL. Payment information is processed by PCI-DSS-compliant third-party processors and is not stored on our servers.
No method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
07 Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer period is required by law. Order records are retained for a minimum of seven (7) years for tax and accounting compliance. Account data is retained for the duration of your account and a reasonable period thereafter.
08 Your Rights
Depending on your location, you may have the right to:
- Access a copy of the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Delete your personal data, subject to legal retention obligations.
- Portability — receive your data in a structured, machine-readable format.
- Restrict or object to certain types of processing.
- Withdraw consent at any time without affecting prior lawful processing.
To exercise any of these rights, contact us via our contact form. We will respond within 30 days.
09 Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.
10 Research Use Disclaimer
11 Children’s Privacy
Our Site is not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, contact us immediately so we can delete it.
12 Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated by updating the “Last updated” date and, where appropriate, by email. Continued use of the Site after changes constitutes acceptance of the updated policy.
13 Contact Us
Questions or concerns about this Privacy Policy?
Evo Labs
Website: getevolabs.com/contact
